Shipping policy

Shipping Policy

Thank you for shopping with Pulse2O.
This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment is confirmed.

Please note:

  • processing times may be longer during holidays, promotions, or periods of high demand;
  • orders are not processed on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Estimated shipping times vary depending on your location.

Typical delivery estimates:

  • Canada & United States: 7–15 business days
  • Europe: 7–20 business days
  • Australia & International: 10–25 business days

Please understand that shipping times are estimates only and are not guaranteed.

3. Shipping Delays

Delays may occur due to:

  • customs processing;
  • weather conditions;
  • carrier delays;
  • high shipping volumes;
  • or circumstances outside of our control.

Pulse2O is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.

4. Tracking Information

Tracking information is provided whenever available.

Please allow a few days for tracking updates to appear after the order has been shipped.

If you have not received your tracking information within a reasonable timeframe, please contact us through our website.

5. Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • we cannot guarantee successful delivery;
  • additional shipping fees may apply;
  • and refunds may not be available.

6. Lost or Stolen Packages

Pulse2O is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your package appears lost, please contact the shipping carrier directly before contacting us.

We will do our best to assist you whenever possible.

7. Damaged Items

If your order arrives damaged or defective, please contact us within a reasonable time after delivery and include:

  • your order number;
  • clear photos of the damage;
  • and a brief description of the issue.

We will review the situation and determine an appropriate solution.

8. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

9. Contact Information

For any shipping-related questions, please contact us through our official website at Pulse2O.